When AIops tools outsmart you

Our ability to augment technology with artificial intelligence and machine learning does not seem to have limits. We now have AI-powered analytics, smart Internet of Things, AI at the edge, and of course AIops tools.

At their essence, AIops tools do smart automations. These include self-healing, proactive maintenance, even working with security and governance systems to coordinate actions, such as identifying a performance issue as a breach.

We need to consider discovery as well, or the capability of gathering data ongoing and leveraging that data to train the knowledge engine. This allows the knowledgebases to become savvier. Greater knowledge about how the systems under management behave or are likely to behave creates a better capability of predicting issues and being proactive around fixes and reporting. 

Some of the other advantages of AIops automation:

  • Removing the humans from cloudops processes, only alerting them when things require manual intervention. This means fewer operational personnel and lower costs.
  • Automatic generation of trouble tickets and direct interaction with support operations, removing all manual and nonautomated processes.
  • Finding the root cause of an issue and fixing it, either through automated or manual mechanisms (self-healing).  

Some of the advantages of AIops discovery:

  • Integrating AIops with other enterprise tools, such as devops, governance, and security operations.
  • Looking for trends that allow the operational team to be proactive, as covered above.
  • Examining huge amount of data from the resources under management, and providing meaningful summaries, which allows for automated action based on summary data.

AIops is powerful technology. What are some of the hindrances to taking full advantage of AIops and the power of the tools? The quick answer is the humans. I’m finding that AIOps tools are not being used or considered, mostly due to shortsighted budget issues. If they are being used, they are not leveraged in optimal ways.    

Copyright © 2020 IDG Communications, Inc.

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