Majority of the managers rise to their positions based on their hard skills. In fact, most of the best managers do not get to be trained on the best managerial skills that are instrumental when it comes handling employees. And in particular, the difficult employees. You see, one of the hardest hurdle that managers undergo these days is managing difficult staff.
It can be a tall mountain controlling them. Thankfully enough, you may have the ability to manage their environment to improve their performance. If you are going through difficult time handling your employees, you need not despair as this article will provide you with insights on how to deal with them effectively and get the results that you need.
To begin with; you need to make sure that you are documenting all your records. If issues become legal matters, and they are not documented, then they are as if they never happened at all. If you see that it is unbearable to deal with the employee and you are contemplating of terminating him or her, it is good to put things on paper.
You do not want to terminate your employee without enough reason, cause or prior warning; your employee might challenge your termination in a court of law, and you will be on the losing end. In fact, you may even have to pay for the damages incurred.
You also need to document every training and coaching that you occasion. Every training that you offer are considered coaching. You are doing this to ensure that you help the difficult improve their performance.
You see, in case you want to terminate your employee’s services, you must show what you did something to get them to the levels you wanted. Make sure you have all your efforts documented appropriately.
Be sure to avoid terms such as attitude. When handling a difficult staff, you should be able to avoid such as since it is not specific and is too subjective as well.
You need to also focus on specific behaviors and qualities of their work. You may choose to delegate a special task to such a person and careful monitor the reaction, such as the murmuring and changes in their facial expressions. Be sure to seek explanation immediately while ensuring that you have evidence.
It is imperative that you learn to be objective, not subjective. You need to highlight the particular behavior that is found to contravene the standard rule of conduct in the workstation.
Document such behaviors since they are going to be reviewed by the disciplinary panel. And more importantly, ensure that all their goals and objectives are measurable and specific, and in writing for accountability reasons.